Terms and Conditions of DVD machines (also appears at rental screen):

To rent a DVD product from the kiosk you must swipe your credit card which will be pre-authorized for an amount of $7.50 per disc, credited upon your return or purchase of the product (this may sometimes take a few days for processing).

By swiping your credit card you certify that you are the legal owner of the card, that you are at least 18 years of age, and that you agree to all of the Terms and Conditions listed herein. If you are under the age of 18 you may only use the kiosk with the express permission of a Parent or Guardian.

1. You agree to pay the rental rates as listed on the kiosk screen.

2. We are required to collect Sales Taxes in your area, either on rental, purchase or applicable Maximum Replacement Cost. This is in addition to the rental price, and you understand and agree that they are automatically applied to your credit card over and above the value of the rental.

3. Movies are due back by midnite the next day. You understand and agree that your credit card will be charged an additional period fee, as displayed on the kiosk screen, for each additional period you keep the DVD product beyond the return time up to a Maximum Replacement Cost.

4. You have up to 10 days to return your movie. If you do not return the movie, the credit card that you rented the movie with will be automatically charged $19.99 plus tax on the 10th day the movie is checked out. Once the Maximum Replacement cost has been applied to your credit card, you have purchased the DVD, Video Game or other product and do not need to return it. If you return the DVD, Video Game, or other product after the Maximum Replacement Cost has been applied, you agree and understand that no refund will be issued, but that we will mail that product to you upon written request and payment of delivery charges.

5. If the DVD, Video Game or other product is returned Damaged, without the original box or other product or information included in the box you understand and agree that your Payment Card will be assessed additional charges up to the Maximum Replacement Cost of that DVD, Video Game or other product.

6. If you have questions, comments or concerns, please contact New Orleans DVD LLC at 1-888-346-9383.

FREQUENTLY ASKED QUESTIONS:
Q: How does it work?
A: Select - Swipe - Return.
Browse through the movies. Select the title you want to rent (Note the slot number listed on the right side of the DVD slot).
Select Buy or Rent.
Enter the slot number.
Select Buy or Rent.
Swipe your debit or credit card and take your movie.
Return and place the DVD in the return slot.

Q: What are Coupon Codes and how are they used?
A: A Coupon Code is a discount on a movie rental. To use a code, browse through the movies. Select the title you want to rent.
Select Buy or Rent.
Enter the slot number.
Before you swipe your debit or credit card you will see an option to enter a coupon code.
Push the coupon code button and enter your code.
Swipe your card and take your movie. The coupon code will be applied when you return the DVD back into the kiosk and the value of the coupon will be removed from the rental total.

Q: How do I get a Coupon Code?
A: As a member of New Orleans DVD you will receive coupon codes via email. Pleae sign up as a member, and this will add you to our mailing list. Coupon code cards may also be available at locations.

Q. Why did my card show a $7.50 charge after renting a movie?
A. Your debit or credit card is pre-authorized for $7.50 per movie which is credited back to your credit card account upon return of the DVD.

Q. When are movies due back?
A. Movies are due back by midnite the next day.

Q: When are the movies updated?
A: The new releases are updated weekly and usually available every Tuesday, which is the national release date.

Q: How do I pay for renting a movie?
A: The machine accumulates charges PER NIGHT, PER DVD, plus tax. Your creditor check card is charged when you return the movie.

Q: How many movies can I have out at the same time?
A: You can rent up to 3 DVDs at the same time on one credit card.

Q. What is the deadline for returns?
A: You have up to 10 days to return your movie. If you do not return the movie, the credit card that you rented the movie with will be automatically charged $19.99 plus tax on the 10th day the movie is checked out..

Q: What will happen if I lose the movie?
A: If you lose a movie, call (888)34-MYDVD. Or email us at LA.DVDNOW@msn.com. For a lost movie, the credit card that you rented the movie with will be automatically charged $19.99 plus tax on the 10th day the movie is checked out.

Q: What do I do if the DVD I rented is scratched or does not work?
A: Please call (888)34-MYDVD. You will not be charged. Please leave your name and number and someone will call you back within 12 hours. Tip: DVDs can stop working if there is dirt or grease on the playing service. Most often, you can wipe the dirt or grease from the DVD and it will work again.

Q: is my credit card information safe? What type of security protects my credit card information?
A: We use the most secure method available for transactions and all communications use 128-bit encryption. Your credit card information is not stored on the kiosk computer system.

Q: Does the kiosk issue receipts?
A: The kiosk does not issue receipts, but you can download a receipt from here